Sureswipe Privacy Policy

Sureswipe Privacy Policy

This Privacy Policy (“Policy”) is in accordance with the Protection of Personal Information Act no. 4 of 2013 and describes how Sureswipe (Pty) Ltd (“Sureswipe”) treats personal information.
Sureswipe make use of your personal information to provide and improve its service offering. By using Sureswipe services and accessing of the Sureswipe website, mobile site, mobile applications, Sureswipe social media pages and other channels , you agree to the collection and use of your personal information in accordance with this Policy.

What is Personal Information and how does Sureswipe collect Personal Information
In its simplest terms Personal Information is information that can be used to identify a person. Sureswipe undertakes to process personal information, which is adequate, relevant, and not excessive to pursue its legitimate business interests.
Sureswipe collects personal information:

  • from you directly for instance when engaging telephonically with you and or when you apply whether in hard copy or electronically and agree to receive Sureswipe products and services.
  • from you Indirectly when you access the Sureswipe website, mobile site, mobile applications and Sureswipe social media pages;
  • when You to create an account and log in to use the Sureswipe website, Client Zone and or through social media services such as Google, Facebook and Twitter;
  • where lawful and reasonable Sureswipe may collect personal information from third parties and publicly available sources such as credit reporting and government agencies.

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because Sureswipe respects your right to privacy, you can choose not to allow some types of cookies. You can click on the different category headings to find out more and change the default settings. However, blocking some types of cookies may impact your experience of the site and the services Sureswipe is able to offer. For more information about the cookies Sureswipe uses and your choices regarding cookies, please visit the Cookies section on the Sureswipe website.

Use of Your Personal Information
Sureswipe may use personal information for the following purposes:

  • to identify you;
  • to provide Sureswipe services and products;
  • to perform in terms of an agreement with You including acting in accordance with consents and authorisations provided by clients to Sureswipe pertaining to their personal information;
  • to detect and prevent fraud and crime;
  • to carry out statistical analysis and to identify market trends to improve Sureswipe’s business and develop new products and services;
  • to assess credit worthiness and for audit and debt collection purposes;
  • to market and provide similar and related business services and products to Sureswipe clients;
  • to monitor and maintain Sureswipe online channels;
  • to pursue the legitimate interests of Sureswipe; and
  • comply with legislative requirements.
Direct Marketing
Sureswipe would like to provide you with information about new products and services, industry events, promotions, and special offers. You may opt-out of direct marketing campaigns at any time, at which point Sureswipe will not send you any direct marketing.

Disclosure of Personal Information
Sureswipe may share Your personal information:
  • with its service providers: to provide and monitor the Sureswipe services and online channels;.
  • to third parties to pursue legitimate interests of Sureswipe for example in connection with or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of the Sureswipe business or an affiliate company , to another company.
  • with Sureswipe Affiliates in which case Sureswipe will require those affiliates to honor this Policy. Affiliates include any Sureswipe parent company and any other subsidiaries, joint venture partners or other companies that Sureswipe controls or that are under common control with Sureswipe.
  • With business partners: Sureswipe may share Your information with Sureswipe business partners to offer You certain products, services, or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Sureswipe social media page, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Information
Sureswipe will only retain personal Information for such period as is necessary giving consideration to the purpose for which the personal information was collected and subsequently processed or for such retention period as is allowed by law.

Consent to Transfer
In the use of the Sureswipe services and or your access to the Sureswipe website, mobile site, mobile applications and Sureswipe social media pages your personal information may be processed in countries outside of South Africa. These countries may not have the same data protection laws as South Africa. Sureswipe will take reasonable steps to ensure that your personal information is treated securely and where reasonably practicable Sureswipe will ask the receiving party to agree to this privacy policy.

Your submission of personal information represents Your consent to that transfer.

Security of Your Personal Information
The security of Your personal information is important to Sureswipe, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While Sureswipe strives to use commercially acceptable means to protect Your personal information, Sureswipe cannot guarantee its absolute security.

Links to Other Websites
The Sureswipe website and other online channels may contain links to other websites that are not operated by Sureswipe. If You click on a third party link, You will be directed to that third party's site. Sureswipe strongly advises You to review the privacy policy of every site You visit.

Sureswipe has no control over and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Policy
Sureswipe may update this Policy from time to time.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Contact Us
Should you wish to access or verify any personal information we have on record, please contact us on:
By email:
By phone number: 0860 200 111

About Sureswipe
Sureswipe is an independent card payment acceptance company and part of the Adumo (RF) (Pty) Ltd (“Adumo”) group of companies. Adumo through its subsidiaries offers working capital requirements, consumer engagement platforms, business support solutions, an in-store consumer credit platform, retail point of sales software and hardware, customer analytics, electronic voucher distribution and private label card issuing.