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Learn how to:
Create your custom loyalty programme.
Have your own branded loyalty cards and promotional items delivered to your business.
Customers enrol, start swiping and earn value on their loyalty cards.
Your clients redeem their value at your store.
You manage and promote your loyalty programme online.
Increase your revenue by up to 24% per annum.
The more your customers spend the higher the reward. Instant cashback % reward back to your customer based on their basket spend each time they spend at your business.
Trying to Keep your customers engaged? Every rand spent in your business earns your customer points. Accumulate points for spend and behaviour to be rewarded down the line.
Want to encourage regular and repeat business or trying to move a specific product line? Punch card is based on specific products, buy 9 and receive one free.
Want to increase your footfall through your door? Rewards for visits is based on frequency of visits regardless of spend value. For every 10 visits receive a reward.
Customers who are on a reward programme are more likely to revisit your store and spend more than those customers who aren’t.
Want to launch a retail Loyalty Programme? Sureswipe’s Loyalty Programme is a fully-customisable solution that can help you improve how you engage with (and retain) customers.
A Loyalty Programme gives you the ability to cost-effectively grow your customer base and say thank you to your customers in numerous ways.
A loyalty programme is a rewards system offered by a company to customers who frequently make purchases. Your loyalty programme may give a customer advanced access to new products or access to special sales events or even free products.
A Customer Loyalty Programme is a marketing tool that can be used by all types of businesses, particularly retailers and professional services providers, to encourage repeat customers by offering a reward system.
Because of the prevalence of Customer Loyalty Programmes used by South Africa’s leading retailers and restaurant chains, consumers have come to expect some type of incentivised loyalty offer – like rewards points or a percentage of their cash back, which can be redeemed for products or services.
Sureswipe’s Loyalty Programme provides a structured (and long-term) marketing effort that helps you provide incentives to repeat customers who demonstrate loyal buying behaviour. Using your Sureswipe payment machine, you simply swipe a customer’s Loyalty Programme card and they will immediately earn rewards. We take care of the back-end mechanics of the programme for you.
We help you to develop a Loyalty Programme that’s designed to motivate customers to return to your shop often and make more frequent purchases. You can decide how to reward loyal customers – with discounts, special offers, rebates, points, or freebies.
Retailers – Already proving a boon for large retail businesses, Sureswipe’s Loyalty Programme can help independent retailer businesses and professional services providers operating in South Africa to grow the customer base.
Restaurants – Want to reward your best customers with a free starter or drink? You can easily manage this with a Sureswipe Loyalty Programme.
Health & Beauty – If you run a beauty salon or even if you’re a chiropractor, you can unlock a world of benefits for customers with a Sureswipe Loyalty Programme.
Sureswipe manages the set-up process efficiently and quickly to ensure you’ll be swiping as soon as possible:
Step 1: If you already have a Sureswipe card payment solution, we can quickly help you kick-start your Loyalty Programme.
Step 2: You simply contact Sureswipe and speak to one of our solutions consultants for more information on a Loyalty Programme for your business. You decide on whether percentage of cashback, reward points or punch cards work best for your customers.
STEP 3: Once you’ve signed up for Loyalty, you simply send us your logo or preferred artwork. We’ll design your Loyalty cards and you’ll get to approve the cards to ensure it aligns with your brand identity.
STEP 4: Sureswipe will send your approved designs for card printing which should take around 7 – 10 days for production.
STEP 5: We get in touch with you to arrange delivery of your new Loyalty cards and to provide training on how to use your new easy online Loyalty portal.
STEP 6: You’re ready to plan you Loyalty Programme launch and promote your unique offerings to customers.
Click here to kickstart your Loyalty Programme.
Loyalty Programmes are not as expensive to implement as you think. You might imagine a large portion of existing resources being funnelled away into a programme that may or may not see success, but in reality, pursuing new customers is the true cost burden.
“As a medium sized business, we are competing against big retailers and need to retain our customers. We cannot invest in customised software to the value that the super stores do – so we decided to use Sureswipe’s Loyalty Programme. What impresses me the most is the flexibility of the system – we are in control and can ‘fine tune’ the programme to our liking.” – Isabel Bloem, Data Inn, Limpopo
Do they have a proven track record?
Do they offer a custom-built solution to suit my exact requirements?
Do they offer thorough onboarding and training?
Do they offer after sales support?
Can I sign-up for Sureswipe’s Loyalty Programme if I am using a card payment device supplied by a different vendor?
You can continue to use your card payment device from a different vendor, but you will require a Sureswipe device in order to process and facilitate the Loyalty Programme.
Will you train me to use the Sureswipe Loyalty Programme online system?
Yes, full training and installation will be provided on the outset of launching your programme. In-depth training will be carried out on your Loyalty Programme’s online system.
If a customer loses their Loyalty Card, how do I replace it for them?
You simply email Sureswipe at firstname.lastname@example.org, providing the customers lost card number and a new replacement card number from your inventory. Sureswipe will ensure that the customer’s balance is safely transferred to their new card within a few hours.
How do I create a customer database?
Simply capture your new Loyalty Card customer’s details on your personal online Loyalty portal. You can create and manage your own unique database that can be exported to CSV (Excel document). This database can be used for marketing, to target particular customers through SMS and Email.
Can I contact customers through the Loyalty Programme’s online portal?
Yes, once your customer details have been captured you can send both SMS and Email marketing campaigns to your customer base to promote special offers, events or new product or service lines in your business.
Do I receive technical support?
Sureswipe has a 24/7 call centre and in-field support technicians to assist with all your needs.
“As a medium sized business we are competing against big retailers and need to retain our customers. We cannot invest in customised software to the value that the super stores do – so we decided to use Sureswipe’s loyalty programme. What impresses me the most is the flexibility of the system – we are in control and can ‘fine tune’ the programme to our liking.”