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Transact using your magic series card machine

By Sureswipe help

Accept a card payment using either Magic 4 Portable machine or Magix 4 fixed machine

 

Transacting

Accept a card payment (Cardholder PIN required)

  1. Swipe or insert card
  2. Press the enter key to select Purchase
  3. Enter purchase amount & press the enter key
  4. If relevant, use the selection key to select budget or normal. For budget transactions select the budget period & press the enter key
  5. Confirm the purchase amount & budget period (where relevant) by pressing the enter key
  6. Pass card machine to cardholder to enter PIN & press the enter key
    • If the transaction is successful, the card machine will print a merchant receipt &
      a customer receipt
    • Ask the customer to sign the merchant receipt for you to keep
    • Give the card & the customer receipt to the customer

 

Refunds* (Credit and cheque cards only)

  1. Swipe or insert card
  2. Use the navigation key to select the refund option & press the enter key
  3. Enter refund amount & press the enter key
  4. Confirm the refund amount & budget period then press the enter key
  5. Select Manager using the selection key
  6. Enter Manager PIN & press the enter key
  7. If a PIN is required – pass card machine to cardholder
  8. Instruct customer to enter PIN & press the enter key
    • If the transaction is successful, the card machine will print a merchant receipt & a customer receipt
    • Ask the customer to sign the merchant receipt for you to keep
    • Give the card & the customer receipt to the customer

NOTE: You are not able to process refunds on debit cards
*Subject to approval

 

Cancellation (For debit cards only)

  1. Swipe or insert card
  2. Use the navigation key to select the cancel option & press the enter key
  3. Use the navigation key to select the transaction & press the enter key
  4. Select the Manager option
  5. Enter Manager PIN & press the enter key
  6. Confirm the amount by pressing the enter key
  7. If a PIN is required – pass card machine to Cardholder
  8. Instruct customer to enter PIN & press the enter key

 

Reprint Slip

  1. Press the menu key
  2. Select Applications by pressing the enter key
  3. Use the navigation key to select the Reprint slip option & press the enter key
  4. Use the navigation key to select the slip number & press the enter key

 

Reprint Banking

  1. Press the menu key
  2. Select Applications by pressing the enter key
  3. Use the navigation key to select the Manager Menu option & press the enter key
  4. Enter Manager PIN & press the enter key
  5. Use the navigation key to select Print Reports & press the enter key
  6. Use the navigation key to select Reprint Bank Slip & press the enter key

 

Banking your machine

  1. Press the menu key
  2. Select Applications by pressing the enter key
  3. Use the navigation key to select the Manager Menu option & press the enter key
  4. Enter Manager PIN & press the enter key
  5. Use the navigation key to select Manual Bank & press the enter key
  6. Select the Manual Bank option & press the enter key
  7. Press the enter key to continue

 

Parameter download

  1. Press the menu key
  2. Select Applications by pressing the enter key
  3. Use the navigation key to select the Manager Menu option & press the enter key
  4. Enter Manager PIN & press the enter key
  5. Use the navigation key to select Manual Bank & press the enter key
  6. Select the Download Parameters option & press the enter key

 

Manual transaction (only when machine is not working)

  1. Press the # key on the card machine
  2. Press the enter key to select Purchase
  3. Enter purchase amount & press the enter key
  4. Select Manual
  5. Enter the 16 digit embossed card number & press the enter key
  6. Enter the expiry date & press the enter key
  7. Enter the last 3 numbers on the back of the card (CVV2) & press the enter key
  8. If relevant, select account type using the navigation keys
  9. Select Manager
  10. Enter the Manager PIN & press the enter key
  11. Confirm the purchase amount & account type by pressing the enter key

Tags: Magic Series

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