Can I sign-up for Sureswipe’s Gift Card Programme if I am using a card payment device supplied by a different vendor?
You can continue to use your card payment device from a different vendor, but you will require a Sureswipe device in order to process and facilitate the Gift Card programme.
Will you train me to use the Sureswipe Gift Card Programme online portal and how to load cash on cards?
Yes, we provide full training and installation at the outset of your Gift Card Programme launch. In-depth training will also be provided on how to use the Sureswipe online portal.
If a customer loses their Gift Card, is it possible to replace it for them?
Simply email Sureswipe at firstname.lastname@example.org, by providing the customers lost card number and a new replacement card number, Sureswipe will securely transfer the customers balance to their new card within a few hours.
How do I create a customer database through a Gift Card Programme?
Simply capture your new Gift Card customer’s details on your personal online Gift portal. Create your database which can be exported to CSV (Excel document) to target your customer base through SMS and Email functionality.
Can I contact customers through the Gift Card Programme’s online portal?
Yes, once your customer details have been captured, you can send both SMS and Email marketing campaigns to your customer base to promote specials, unique sales events or new product or service lines in your business.
Do I receive technical support?
Sureswipe has a 24/7 call centre and in-field technical support agents to assist with all your needs.