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Frequently Asked Questions

Here you’ll find answers to the questions
our customers have asked.

Which card machines can I choose from?

You have the choice between a few payment solution options:

  • Integrated Payments
  • Fixed
  • Portable
  • Mobile card machine.

Find more detail on these 4 options on our product pages depending on your business need.

What support and onsite service do you offer me?

Our call center is accessible across all regions. During weekdays, you can request a call back from us online. Our dedicated help desk will call you within 1 hour.

You are also welcome to email or SMS us:

SMS:          43933 (standard rates apply)

If you would require us to visit your site – Our staff will be at your store within 1 working day.

Let us know if you would like to visit us personally at our offices in Gauteng:

Pin Oak House
Ballyoaks Office Park
35 Ballyclare Drive
Bryanston,  Johannesburg

How do I apply and start accepting payments?

Kindly send us your details by clicking the  Call me-button and receive a call back within 1 hour from 8am-5pm, Mon-Fri. We’ll swiftly complete the process so you’ll be able to start swiping within 4 days* (from contract approval). To prevent any delay, we suggest that you have the following documents ready:

  • Your green bar-coded ID or Passport
  • Proof of physical and business address (If your business address is your physical address – Proof of physical address is sufficient).
  • Income Tax reference number or a Tax Clearance certificate.
  • Proof of bank account.
  • VAT registration number (If you are registered).

How do I get the mobile Sureswipe Move App?

Head over to mobile payments to find out how.

What will it cost me to start accepting payments with Sureswipe?

This depends on what card machine suits your business needs. Because we offer personal service and know that every business is unique, let us call you to set up a time and explain our competitive and affordable pricing with you.

Can't find your answer?

Send us your specific question and we’ll get back to you.

Prefer talking to a human?

Our support team is waiting for your call.


0860 200 111

We’ll call you back. Call Me

Our operating hours are from Mon-Fri, 8am-5pm. Our Call Centre is available Mon-Sun, 24/7.