OntheMove Laundry offers premium and affordable Dry Cleaning & Laundry Services in Johannesburg, their focus is on taking the hassle out of doing the laundry for their clients.
It only took Ngoni Ray Mariga and his business partner, Lameck Mwasisedi a few months to make the decision to choose Sureswipe as their preferred card payment provider.
The director of Johannesburg-based mobile laundry service On the Move Laundry co-founded his business in 2015. By 2016, the demand for alternative methods of payment from clients had increased. That’s when Ngoni and Lameck contacted Sureswipe.
Fresh, clean service
On the Move Laundry was launched when Ngoni and Lameck recognised a gap in the market that catered for convenience. “My partner has an IT background and realised that with everyone hustling, convenience is key for consumers,” he says.
As their business grew, corporate clients began asking for card payment services to become an option as opposed to paying via EFT. “Until that point, our process started with booking online, receiving an invoice from us and making an electronic payment,” explains Ngoni. The problem was that clients wanted to swipe their cards only once they received their laundry and so Ngoni and his partner needed to be able to offer a different payment solution to keep their growing clientele happy.
Getting it right the first-time
Ngoni and Lameck shopped around for a card payment provider and when Sureswipe appeared on Google, the link to their website provided more information than they expected. “We decided to use Sureswipe on a three-month trial. We needed to ensure that our drivers would be able to operate the machine,” says Ngoni. “Not only has the feedback on usability from our drivers been good, but now we’re able to offer our customers faster transactions.”
Choosing to stay with Sureswipe past the three-month trial period was easy, says Ngoni, largely because of Sureswipe’s transparent, proactive and user-friendly service. “We’ve never had to call the support line to report issues, because the information provided is easily accessible and simple to understand.”
If you want to make card payments easier for your customers or offer them the option of using gift cards, contact Sureswipe today on 0860 200 111 or click here and we’ll call you back.