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Did you know that the customer experience revolves around personality recognition and consistency?

Posted by Sureswipe on 2 April 2019

Did you know that consumers are willing to pay more for a better customer experience?

“When you bring personality and training together, you create an experience where the customer feels recognised whilst at the same time being assured of every aspect of your business,” says Joe Boyle, Commercial Director of FreshStop, the largest and fastest growing convenience retail brand in South Africa.

Offering a free and reliable Wi-Fi connection, spotless toilets and power points in working order only adds to the likelihood of customers coming back for more than just your great food and personalised customer service.

 

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Resource:

https://www.bizcommunity.com/Article/196/731/185940.html




 

Topics: business tips